Our Refund and Cancellation Policy

We are committed to providing clear and fair policies. This section outlines our refund and cancellation procedures for Financial Safety and Security, including those made through our online payment gateway.

Grace Period

Every new policy comes with a 15 days Grace Period, allowing you to review your terms.

  • The Free-Look Period is 15 to 30 days from the date you receive your safety and securities document, depending on your region.

  • To cancel within this period, you must submit a written cancellation request, along with the original safety and securities document and a valid reason for cancellation.

Refund Amount

The amount paid will be refunded after deduction of:

  • Proportionate fee for the coverage period of Safety and Securities
  • Medical examination charges (if any)
  • Applicable administrative or processing fees

Refund Timelines & Method

Refunds are generally processed within 5–7 business days and will be credited to the original payment method used for the purchase.

  • Depending on the payment mode (UPI, debit/credit card, net banking, wallet, etc.), refunds may take up to 10 business days as per banking and payment gateway policies.
  • If the original payment method is unavailable (e.g., closed account), the refund will be issued via an alternative verified method after due verification.

Cancellation After Grace Period

Refunds will generally be credited within 5–7 business days, though certain payment methods may take up to 10 business days as per banking and payment gateway policies. If the Safety and Securities scheme is canceled after the Grace Period, no refund is typically available, except in the following scenarios:

  • If a customer accidentally pays an excess amount or multiple times for a single Safety and Security, the excess amount will be refunded to the original payment method or credited to the safety and security holder’s account after verification.
  • If your Safety and Security application is declined during the underwriting process, the full sabhyathvam amount will be refunded to you after deducting any applicable medical examination or processing fees.

Non-Refundable Policy

Refunds will not be applicable in the following cases:

  • Policies canceled after the Grace or Free-Look Period (except as specified above).
  • If coverage benefits under the Safety and Securities plan have already been utilized.
  • If false, misleading, or fraudulent information is provided at the time of application.
  • Administrative or processing fees once incurred.

Customer Support

For refund or cancellation-related queries, please contact us at:

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